Shipping Policy

We are committed to delivering your orders quickly and efficiently.

  • Delivery Time: Orders are typically delivered within 5 business days across Pakistan. For customers in Lahore, delivery takes about 3 business days.
  • Order Processing: Orders are processed and dispatched within 24 hours of order confirmation. If we are unable to confirm your order within 3 days, the order may be canceled. You will receive a tracking number once your order is shipped.
  • Delivery Charges: Shipping costs may vary based on your location and the size of your order. Shipping charges will be displayed at checkout.
  • Unsuccessful Deliveries: If a delivery attempt fails due to an incorrect address or unavailability, we will try redelivery. Additional fees may apply for multiple attempts.
  • International Shipping: Unfortunately, we do not offer international shipping at this time. All deliveries are within Pakistan only.

Returns and Refund Policy

We want you to love your purchase. If you are not completely satisfied, we offer a 7-day return policy with the following guidelines:

Eligibility for Returns

To be eligible for a return:

  • The product must have at least 90% of the contents remaining.
  • The product and its original packaging must be undamaged.
  • Testers, samples, and promotional items are non-refundable and cannot be returned.

How to Initiate a Return

To initiate a return, please contact us at:

Provide your order number and reason for the return. Our team will review your request and guide you through the next steps.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are processed within 7-10 business days and will be credited to your original payment method.

Please note that shipping fees are non-refundable, and the customer is responsible for return shipping unless the return is due to a defect or mistake on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please reach out to us immediately. We will arrange for a replacement or refund and may request photos of the damaged product for verification.

Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, you will need to return the original product and place a new order.

Final Sale Items

Certain items may be marked as final sale and cannot be returned or refunded. Please review product details for final sale eligibility before purchasing.

Contact Us

If you have any questions or concerns regarding our shipping, returns, or refund policies, please contact us at:

We are here to assist you and ensure that your shopping experience at Mehak E Janaan is smooth and satisfying.